1. General Information

These Terms of Service govern the use of the La Vistule website and the booking of private transfer services offered by Dariusz Klimasz, ul. Cegielniana 4a/15, 30-404 Kraków, Poland, NIP: 6792540375, REGON: 356429990.

In these Terms, “La Vistule”, “we”, “us” and “our” refer to Dariusz Klimasz operating under the La Vistule brand. By submitting a booking request, making a payment, or using our website, you agree to these Terms of Service.

2. Nature of the Service

La Vistule is a direct provider of private passenger transport services. We operate in Europe, with a particular focus on Switzerland.

We currently offer the following vehicle categories: Sedan and Sedan Premium. Our services are intended for a maximum of 4 passengers per vehicle, although 3 passengers is the preferred maximum for comfort and luggage capacity.

3. Booking Request, Acceptance and Confirmation

Submitting the booking form on our website does not create a confirmed reservation. It creates a booking request only.

Each booking request is manually reviewed by La Vistule. We may accept or reject a booking request at our discretion, including in cases of driver unavailability, route infeasibility, incomplete information, or operational limitations.

If a booking request is accepted, the customer will receive the option to complete payment. A booking becomes confirmed only after full payment has been successfully completed.

If a booking request is accepted but not paid in time, the booking is not confirmed and La Vistule has no obligation to provide the service.

4. Payment

All payments are made through SumUp. Prices displayed on the website are final prices and include VAT where applicable.

Accepted bookings should generally be paid at least 48 hours before the planned transfer, unless otherwise individually agreed. If payment is not completed within the required time, the transfer will not be treated as confirmed and the driver will not be obligated to appear at the pickup location.

Invoices may be issued where required or upon request.

5. Customer Responsibilities

The customer is responsible for providing complete and accurate booking information, including full name, email address, phone number, exact pickup address, exact destination address, date and time of service, and any relevant travel details.

The customer must ensure that all passengers are informed of the booking details and that the contact number provided during booking remains active and reachable around the time of the transfer.

Passengers must be present at the exact pickup location at the exact time stated in the booking.

6. Waiting Time and No-Show

La Vistule includes up to 30 minutes of waiting time from the scheduled pickup time stated in the booking.

If the customer or passenger does not appear at the agreed pickup location and cannot be reached or does not respond within 30 minutes, the booking will be treated as a no-show.

In the event of a no-show, the service is deemed fully chargeable, no refund is due, and La Vistule is released from any further obligation to perform the transfer.

7. Flight Delays and Communication

If the transfer is connected to a flight and the customer has provided a flight number, the customer must still inform La Vistule or the driver as soon as possible if the flight is delayed.

If no delay is communicated to us in advance, waiting time will be counted from the originally booked pickup time. Failure to inform us of a delay may result in the transfer being classified as a no-show.

8. Cancellation and Refund Policy

The customer may cancel a confirmed booking subject to the following rules:

More than 72 hours before the scheduled pickup time: full refund.

72 hours or less before the scheduled pickup time: no refund.

No-show: no refund.

Refunds, where applicable, will be made using the original payment method unless otherwise agreed.

9. Changes to Bookings

Bookings cannot be changed through the website once submitted, accepted, or paid. If the customer wishes to request a change, the customer must contact La Vistule directly.

We may, but are not obliged to, accept any requested changes. Any approved change may affect price, route, timing, or availability.

10. Luggage

La Vistule does not apply fixed baggage dimensions or weight limits in the booking flow. However, due to vehicle limitations, standard luggage capacity is generally limited to approximately 2 large suitcases and 3 to 4 smaller bags, depending on the vehicle type and the number of passengers.

If the customer intends to travel with oversized, unusual, or special items, including but not limited to strollers, bicycles, sports equipment, oversized boxes, or similar items, the customer must contact La Vistule in advance and obtain express confirmation.

If such items are not disclosed in advance, La Vistule may refuse transport without refund if the items cannot be safely or reasonably accommodated.

11. Child Seats

Child seats are not guaranteed by default. If a child seat is required, the customer must contact La Vistule in advance. Availability must be confirmed before the service.

If the customer fails to notify us in advance and a child seat is legally or practically required, La Vistule may refuse to perform the transfer and no refund will be due.

12. Animals

Transport of animals is not permitted unless expressly approved by La Vistule in writing before the transfer. Without prior approval, animals are not allowed in the vehicle.

13. Passenger Conduct

Passengers must behave in a lawful, respectful, and safe manner throughout the service. La Vistule may refuse or terminate the service without refund if a passenger is intoxicated, behaves aggressively, abusively, or dangerously, damages or soils the vehicle, poses a safety risk, or carries prohibited or dangerous items.

The customer is financially responsible for any damage, extraordinary cleaning, or losses caused by any passenger included in the booking.

14. Routes, Timing and Delays

All pickup times, transfer durations, and routes are estimates only unless expressly stated otherwise. La Vistule is not liable for delays caused by circumstances beyond reasonable control, including traffic, weather, road closures, border checks, accidents, or other external disruptions.

The customer is solely responsible for allowing sufficient time for flights, train departures, appointments, check-in, and onward travel.

15. Lost Property

If items are left in the vehicle, La Vistule may attempt to assist in their recovery. However, we do not guarantee recovery and are not liable for lost or forgotten items.

Any costs related to the return or shipping of recovered items may be charged to the customer.

16. Limitation of Liability

To the maximum extent permitted by law, La Vistule shall not be liable for indirect or consequential loss, missed flights, trains, meetings, or connections, loss of business or opportunity, delays caused by external circumstances beyond our reasonable control, or losses resulting from inaccurate booking details provided by the customer.

Where liability cannot be excluded, it shall be limited to the amount paid by the customer for the specific booking giving rise to the claim.

17. Force Majeure

La Vistule shall not be liable for failure or delay in performance caused by events beyond its reasonable control, including severe weather, natural disasters, accidents, strikes, road closures, border restrictions, government actions, war, civil unrest, pandemics, or technical outages affecting operations.

In such cases, we may suspend, reschedule, or cancel the service.

18. Complaints

Any complaint relating to a transfer should be submitted by email to contact@la-vistule.com within 7 days after the scheduled service date.

The complaint should include booking details, a description of the issue, and any supporting evidence where available.

19. Intellectual Property

All content on the La Vistule website, including text, branding, design, graphics, logos, and booking flow elements, is owned by or licensed to La Vistule and may not be copied, reproduced, distributed, or commercially used without prior written permission.

20. Governing Law

These Terms shall be governed by the laws of Poland. Any disputes arising out of or in connection with these Terms shall be subject to the jurisdiction of the competent courts in Poland, unless mandatory consumer protection law provides otherwise.

21. Contact

For questions regarding these Terms, please contact us at contact@la-vistule.com.